23rd September, 2010
Globacom has opened its 17th customer interface and retail outlet in Lagos and 47thÂ nationwide, at Fadeyi area, in the heart of Lagos mainland.
Addressing guests at the opening ceremony, Head of Gloworld, a business unit of Globacom,Â Mrs. Shade Olusope, said the Gloworld is designed to bring all telecoms sales andÂ after-sales service as close as possible to the consumer, urging subscribers to takeÂ advantage of the doorstep shops to register their SIM cards.
The opening ceremony was witnessed by dignitaries including the Registrar and secretaryÂ to council of the University of Lagos, Barrister Oluwarotimi Shodimu, the DivisionalÂ Police Officer for Onipanu Division, CSP Olubunmi Osoko, Divisional Police OfficerÂ Shomolu Division, John Chu, Legislators and business leaders in the area.
Speaking at the occasion, Shodimu observed that Glo â€œwas the company that liberated theÂ Nigeriansâ€ by making mobile telecommunication pocket-friendly and user-friendly atÂ inception. He also described the company as the most indigenous.
Also speaking Osoko commended Globacom for the choice of Fadeyi as location for theÂ outlet saying that it was a heavily populated area which was secure for business.
Olusope explained further that with the opening of the new Gloworld, customers can obtainÂ quick solutions to all issues ranging from SIM replacements to making enquiries andÂ recovering over-scratched recharge cardsâ€ she said. Other services offered by theÂ Gloworld include refilling of airtime, unblocking, phone and laptop configuration andÂ payment of bills.
â€œSubscribers can also take advantage of the Gloworld shops opening around them toÂ register their SIM cardsâ€ she said.
â€œWe have a strategic plan to increase our customer service contact centers to 65 by theÂ end of this yearâ€, she said.
Gloworld, the customer service/retail arm of Globacom, currently has 47 outlets spreadÂ across all geographical zones of Nigeria. According to Olusope, Gloworld has the largestÂ telecoms customer relations network in Nigeria and is still growing.