9th November, 2010
The customers of Red Star Express courier company have been treated to its specialÂ annual interactive session tagged Customer Forum and rewarded with numerous fabulousÂ prizes.
The 14th edition of the annual forum which was held in Lagos witnessed an impressiveÂ attendance from Red Star Express customers in Lagos and its environs. It featured aÂ motivational lecture designed to strengthen the intellectual breath of the customersÂ most of which work in blue chip organisations.
It also featured music and entertainment for leisure and relaxation and raffle drawsÂ which enable most of the customers go home with mouth watering gifts like BlackberryÂ and Visafone dual mobile phones, free weekend-for-two ticket at a Four Points Hotel,Â business-class return-ticket to Europe and many more, courtesy of Red Star ExpressÂ and its partners â€“ Visafone and KLM airline.
In the lecture titled Corporate Governance, delivered by Professor Pat Utomi,Â foremost academic, boardroom icon and politician, the strategic and complementaryÂ roles of corporate organisations, business management and governance were identifiedÂ and highlighted.
Speaking at the occasion, Managing Director of Red Star Express, Mr. Sule Bichi, whoÂ was represented by the executive director of the company, Mr Muyiwa Olumekun,Â expressed gratitude to the customers at the event.
He said that their presence was a clear demonstration of the good relationship theÂ company shares with its customers.
According to him, one of the key challenges of modern day business is the ability toÂ deliver desired services beyond the customerâ€™s expectation and by so doing retainÂ the customerâ€™s loyalty.
He said that, â€œthe Nigerian business environment is in a state of flux withÂ increased competition in the market place and changing attitude in terms of consumerÂ needs and taste. The business environment is now more than ever before conscious ofÂ the impact of corporate social responsibility in the organizationâ€™s area ofÂ operations. This therefore calls for a change in business models.”