3rd March, 2011
Mrs Ify Umenyi, Director General, Consumer Protection Council (CPC), has expressed concern over â€œindiscriminateâ€ electricity charges by the Nigerian Electricity Regulatory Commission (NERC).
Umenyi, who led a CPC delegation to NERC office in Abuja on Wednesday, said problems facing consumers included indiscriminate meter charges, non-availability of prepaid meters, high prices on meter maintenance and estimated billing.
She decried the non-availability of transformers and criticised the proposed increase in tariff.
She called on the NERC to solve the problems to protect the image of Power Holding Company of Nigeria (PHCN) and other regulators.
Umenyi advised the NERC to conduct training for its frontline staff to enable them carry the consumers along by informing them regularly of policy changes and available services.
Responding, NERC Chairman Sam Amadi gave the assurance that the Commission would address the complaints, noting that NERC â€œis there to serve both the consumers and the governmentâ€.
He expressed the need for consumers to enjoy the services they paid for in the power sector.
According to him, six zonal offices will be opened in the six geopolitical zones to attend to consumersâ€™ complaints nationwide.
Mr Patrick Umeh, Commissioner, Finance and Management Services, commended the CPC for the initiation, saying that on no account should consumers be surcharged for what they did not consume.
Mary Awolokun, Commissioner for Engineering, Safety and Standard, called on consumers of electricity to cooperate with PHCN workers when discharging their duties.