10th May, 2012
Leading Telecommunications Services Provider, Airtel Nigeria has been ranked the best operator for good quality of service by the Nigerian Communications Commission based on the Commission’s Audit Report for March and April, 2012.
According to the results published on the NCC’s Corporate Website, Airtel Nigeria recorded impressive performances when compared with the commission’s target on four crucial parameters namely Call Set-up Success Rate (CSSR), Call Completion Rate (CCR), Drop Call Rate (DCR) and Traffic Channel Congestion (TCH).
The tests showed that of the four major GSM operators in the country, Airtel recorded the best performances in Call Completion Rate (CCR) and Traffic Channel Congestion (TCH) in the period and high ratings on CSSR, an indicator that measures the ease in which calls are established or setup just as it rated the company high on DCR, a metric that captures an operator’s ability to retain call conversation when it has been established or set up.
Speaking on the NCC’s QoS result, the Chief Executive Officer and Managing Director of Airtel Nigeria, Rajan Swaroop described the report as an eloquent testimony to the company’s commitment to the improvement of quality of service, adding that the company is extremely passionate about building a robust and resilient network that will empower more Nigerians to fulfill their telecommunications needs.
“We began the journey of building a network with the best quality of service about 18 months ago. I am glad today that our efforts have started yielding positive results. But this is just the beginning; we will not relent in actualizing our vision of being the most loved brand in the daily lives of Nigerians. We will continue to delight telecoms consumers with a robust network and innovative products and services,” he said.
This year, Airtel has embarked on several improvement initiatives including coverage expansion, capacity and quality enhancement.
Airtel Nigerian recently launched the largest 3.75G network in Nigeria with coverage in 36 states and the Federal Capital Territory (FCT), Abuja.