11th May, 2012
Access Bank in partnership with Consumer Protection Council (CPC) has drawn the curtain on the month-long World Consumer Rights Day celebration with customer enlightenment programmes held in seven states across the country.
The commemorative enlightenment programme for customers held in Abuja on March 15, 2012 to kick-off this year’s celebration was witnessed by Mrs. Ify Umenyi, Director General, Consumer Protection Council, CPC, and Aigboje Aig-Imoukhuede, Group Managing Director of Access Bank Plc.
Delivering a keynote address at the session for customers in Lagos, Mrs. Umenyi through Mrs. Ngozi Obidike Eka, Head, CPC, Lagos, affirmed the organisation’s commitment to protection of consumers’ rights and welfare.
She added that the CPC is open to credible partnership as exemplified by its collaboration with Access Bank Plc to educate consumers of banking services about available products and services in the Nigerian banking sector.
According to Umenyi, “the CPC will like to commend Access Bank for its efforts in promoting financial literacy through its sponsorship of the publication and support in distributing Nigeria’s first customer-focused financial literature titled: “A Guide to Basic Banking Transactions”, a publication designed to improve bank customers’ knowledge of banking products and transactions”.
“By this year’s celebration theme: “Our Money, Our Right”, Access Bank has demonstrated industry leadership in commitment to customers’ welfare and clearly demonstrated that it is a customer-centric Bank. This is premised on the fact that Access is the first bank to make this highly educative and informative literature available to its customers.” Said Umenyi.
Segun Ogbonnewo, Group Head, Domestic Central Payments Group, Access Bank Plc, expressed the bank’s appreciation to its customers present at the occasion for their support for the bank. He added that the bank is in business because of its customers and would seek innovative ways of ensuring that their needs are met and exceeded.