20th May, 2013
Dana Air has stepped up its customer convenience services through the introduction of the Book on Hold option, which gives the convenience of booking tickets and paying later at designated bank branches across the country as well as using interswitch enabled automated teller machines (ATMs).
Head of Commercial, Dana Air, Mr. Obi Mbanuzuo, described the introduction of the book-on- hold option as “a good step forward in our effort to make the process of booking travel more accessible to guests throughout Nigeria.”
He explained that guests can access the option by making reservation either online or by phone, after which they will take their booking reference number to any of the designated banks or interswitch enabled ATMs to make payments not later than 48 hours to confirm the booking.
Dana Air offers a full complement of online transactions that delivers a one-stop booking, payment and general travel requirements to guests which reduces inconveniences and in addition eliminates the associated risks of carrying cash around.
It will be recalled that since the launch of its commercial operations in Nigeria, Dana Air has been at the forefront of introducing innovative and customer friendly products to make air travel a pleasurable experience. Dana Air just recently introduced ‘Mobile Check-In Devices’ which allows guests to be checked-in and presented boarding passes on arrival at the airport by mobile airline staff.
Dana Air currently operates 10 daily flights on the Lagos-Abuja route and has just recently re-launched daily flight services to Port Harcourt city, from Lagos and Abuja. The airline is reputed for its efficient customer services, world class in-flight services as well as on-time departures and arrivals, innovative e-airline products and high quality standards. Dana Air is consolidating its flight operations in the domestic market as it aims to steadily develop a route network that connects major cities across the nation to offer seamless connectivity and travel options.
—Simon Ateba