22nd January, 2018
The management of Eko Electricity Distribution Company on Monday said consumers with prepaid meters may not be able to recharge their meters for more energy credit units for some time.
Mr Godwin Idemudia, the General Manager, Corporate Communications Unit of the company in a statement said that this is due to some faults with the system.
He, however, said efforts were being made to rectify the fault.
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“We hereby wish to inform all our highly esteemed customers, especially those with prepaid meters, that due to some system fault, many customers may presently not be able to recharge their meters for more energy credit units.
“As frantic efforts are being made to rectify this fault and restore normal vending service within the shortest possible time, we apologise for the inconveniences this may have caused all concerned. Please bear with us.
“While appreciating your unfailing co-operation and loyal patronage, we also assure all of our commitment to continuous optimal service delivery and customer satisfaction at times,” the statement read.