6th June, 2018
Eko Electricity Distribution Company (EKEDC) said it installed over 100,000 prepaid meters and 1,000 Distribution Transmission Meters (DTM) in two years to ensure accurate billing of its customers.
Mr Godwin Idemudia, General Manager, Corporate Communications Department, EKEDC, disclosed this in an interview with the News Agency of Nigeria (NAN) on Wednesday in Lagos.
Idemudia said most of the communities that were not on prepaid meters had DTM on their transformers to capture energy consumption.
According to him, the energy recorded by the DTM is used to bill customers who are not on prepaid meter at the end of the month.
“Let me assure our customers that metering is an ongoing exercise and EKEDC will continue to ensure that more customers in the network are metered.
“All customers within the network from Apapa, Ijora, Agbara, Mushin, Ijeshatedo, Suru-Lere, Ibeju-Lekki, Ajah, Ikoyi, Victoria Island and Lagos Island benefited from the metering exercise.
“This is to reduce the rate of estimated billing of our customers, it is a gradual process, but I can assure you that no one will be left behind,” he assured.
Idemudia, however, warned consumers within its network against paying its personnel for installation of the company’s prepaid meters.
According to him, complaints have reached the company that some of its officials are collecting money for installation from consumers who had been given meters free.
The general manager said the response time to faults had reduced lately.
According to Idemudia, once customers report faults through the company’s customer care service, such faults are being taking with all seriousness.
He said the company’s customer care staff had undergone a series of training to attend to all the complaints of customers.