25th October, 2018
Mrs Nnenna Akajemeli, the National Coordinator, SERVICOM, has charged all nodal officers to ensure prompt response to official files and letters so as to enhance quality service delivery in the country and promote ease of doing business.
Akajemeli gave the charge during the National Council of SERVICOM Nodal Officers meeting on Thursday in Abuja.
The meeting was for nodal officers in various Ministries, Departments and Agencies (MDAs).
She urged the officials to ensure that a file or letter does not exceed 24 hours on their desks, adding that prompt response to letters helps a business run better and easily.
“Always acknowledge letters immediately you receive them; we are trying to work on the attitude of officers not responding to their letters or mails.
“Strive to achieve a 24-hours response, highest 48 hours. This culture of never responding to official letters must be changed in the different MDAs.
“We are going to do training on this attitudinal change in the MDAs, to ensure prompt response to mails.’’
She added that after the training, a survey would be conducted after six months to check the level of compliance, adding that awards would be given to the best agency.
Akajemeli encouraged the officers to always report any challenge in their MDAs to the SERVICOM office for prompt intervention.
She also urged the nodal officers to prepare and submit their work plan before March 2019, for the endorsement of their management and capture in the year’s budget.
She encouraged the officers to remain connected with the management of their MDAs and be good ambassadors of SERVICOM.
Mrs Ebele Okoye, SERVICOM Nodal officer at the Federal Airport Authority of Nigeria (FAAN), showcased the new face of SERVICOM at the Airport.
Okoye said the new look was to create awareness on the activities of SERVICOM and promote visible quality service.
The new face involved the officers of the SERVICOM unit wearing a corporate suit with the SERVICOM badge crested on the left-hand side of the suit jacket.
The suit would be worn by the officials from Monday to Wednesday.
SERVICOM, an acronym for Service Compact with All Nigerians, is an initiative of the Federal Government developed out of the consensus emerging from a Special Presidential Retreat on Service Delivery.
SERVICOM was established in March 2004 with a focus on improving the quality of life of citizens for better development.
The establishment of SERVICOM Office in different Institutions, Ministries and Agencies is a commitment to provide the public service in Nigeria with respect, courtesy, honesty and professionalism.