17th March, 2020
Award-winning Nollywood actor cum director, Ramsey Nouah, has called out LG Electronics over its refusal to fix his damaged N500,000 television after less than a month of purchasing it.
The 49-year-old expressed his displeasure over the issue on Instagram on when he shared a picture of the receipt and a video of the damaged television set with a glimpse of the LG outlet.
He wrote, “Okay I’m so livid right now and quite appalled to say the least. Why is it that almost nothing guarantees you value in this country?
“Dear @lgafrica1 I bought a TV from one of your outlets less than a month ago for 499,000k so basically 500k and the screen got slightly cracked with a squash ball while my kids were playing around. Not only did my entire TV pack up and refused to come on which puts the quality of the product to serious questions because how do I pay so much for something only for it to shut down completely at the slightest push?
I was told on bringing it into your store that the screen is not under warranty and it costs over 80% of the total amount to replace the screen. I honestly feel like this is a rip off because what then does my warranty cover? The plug maybe?
“How is this supposed to be sustainable to average people who probably saved their hard earned income to purchase your product? What are we supposed to do with no warranty on what happens to be the most expensive component of the product? No! This makes absolutely no sense to me.
“Anybody out there has had any unpleasant experience like mine with these companies and would like to talk about it? This is truly unacceptable and I believe needs to be spoken about,” he concluded.
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