By Cecilia Ologunagba
Amb. Lot Egopija, the new Consul-General of Nigeria in New York has met with Nigerians in the city under the aegis of the Organisation for the Advancement of Nigerians (OAN Inc.) to discuss ways of improving consular services to the community.
The group, in a statement by its board Chairman, Mr Yinka Dansalami, said that the organisation discussed the community’s concerns and expectations with the consul-general.
Dansalami said the consul-general showed understanding of the frustrations expressed by the Nigerian community and assured it that he had started meeting with his team to assess how services could be improved.
Dansalami quoted Egopija as saying, “some changes are already in effect while others will take a little more time.’’
The Nigerian community leader said the consul-general appealed for the community’s patience as he implemented these changes.
Egopija also pledged his “commitment to transform the Consulate and its image, with emphasis on the improvement of the delivery of services to Nigerians within its geographical jurisdiction”.
The Nigerian envoy also “pledged to change the perception that you need to know someone in the Consulate in order to obtain prompt services”.
In addition, Dansalami said other initiatives discussed with Egopija were providing comfortable and safe space for Nigerians and holding quarterly town hall meeting to share important information and obtain feedback from Nigerians.
OAN, however, appealed to all Nigerians to give the new consul-general a chance to implement his customer service initiatives.
“We further encourage Nigerians visiting the Consulate to be courteous to our Consular staff, as we expect them to be courteous to us as customers.
“Aside from the official fees paid for services, we strongly discourage all Nigerians from paying any third party or Consular staff.
“Should you be contacted by anyone seeking payment to expedite service, please record such person and promptly bring it to the attention of OAN by sending an email to [email protected] or call 888 719-1014,’’ it stated.
Earlier in an interview with the News Agency of Nigeria (NAN) in New York, the consul-general assured the Nigerian community of the consulate’s preparedness to offer excellent services.
In addition, he said the consulate would begin to hold its quarterly town hall meeting to brief Nigerians on its activities.
The envoy said its town hall meetings would serve as a feedback mechanism, adding that the first quarterly meeting would hold in July.
Egopija took over on April 30 from Amb. Benaoyagha Okoyen, who is currently Nigeria’s Ambassador to Cuba.