4th April, 2024
By Constance Athekame
The Abuja Electricity Distribution (AEDC) has promised to refund erstwhile Band A customers who vended and were charged N225 per Kilowatt Hour even when they have been downgraded to band B following the onset of new tariff in the sector on Tuesday.
Our team is working to identify the customers affected and all excess charges will be refunded, ‘’ AEDC said while apologizing over the wrong charges faced by some Band A customers in a statement by its Management in Abuja on Thursday.
The apology followed complaints by some electricity vendors in Abuja who complained that they were charged the new tariff rate even when by the number of hours of electricity they are getting per day, they are not supposed to be on Band A.
The Nigerian Electricity Regulation Commission, NERC had also said some electricity consumers in Abuja who were previously on Band A have been downgraded to Band B because of the number of hours of electricity they were getting per day.
Reacting to the complaints of customers on Thursday, AEDC said, ” This is to inform customers across the AEDC franchise that we are aware of the wrong charges faced by some Band A customers who tried to recharge their meters following the new tariff regime.
“This is due to a system glitch caused by the reclassification of some Band A customers who have now been downgraded to B due to the number of hours of electricity supply enjoyed over the past few weeks.
“These erstwhile Band A customers who vended were charged the new tariff of N225 per Kilowatt Hour. Our team is working to identify the customers affected and all excess charges will be refunded, ‘’ it said.
According to AEDC, the situation also saw some Band A customers who are now charged N225 vend at the old rate.
The company said that once the glitch is resolved, these categories of customers would now recharge their meters at the new rate of N225, which will ensure they enjoy a minimum supply of 20 hours daily.
“We apologise for any inconvenience caused to our customers during this change.
“We remain committed to improving the power supply to all categories of customers, and we crave your understanding and support as we do this, ‘’ it said (NAN)