NCAA storms three airlines over poor passenger care

The Nigerian Civil Aviation Authority (NCAA) has visited the Abuja operations of three domestic airlines, Xejet, Rano Air, and United Nigeria Airline over concerns about passenger treatment during flight disruptions.

Michael Achimugu, Director of Public Affairs & Consumer Protection at NCAA, disclosed on X on Tuesday, December 23, that the action was prompted by complaints about poor communication and lack of basic passenger care during delays.

“While we understand the unique challenges of December per flight disruptions, airlines MUST provide the necessary care for passengers at a time like this,” Achimugu said.

He highlighted that many airlines fail to provide timely and accurate information, and avoid giving light refreshments to passengers after two hours of delay, contrary to Part 19 of the NCAA Regulations 2023.

“The NCAA finds this unacceptable and has issued an ultimatum to the airlines, not limited to these three. We are watching, and action will be taken where necessary,” Achimugu added.

The regulatory authority’s move signals a stronger enforcement stance on passenger rights, as the holiday travel season intensifies domestic air travel across Nigeria.