Customer Service Week: MMA2 honours staff, vows continued Service Excellence
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Acting Chief Operating Officer, Mr. Remi Jibodu, described the celebration as a reminder of BASL’s consistent pursuit of excellence. “At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week reminds us that excellence is not occasional, it’s a daily standard we uphold across all areas of our operations,” he said.
The Murtala Muhammed Airport Terminal Two (MMA2), operated by Bi-Courtney Aviation Services Limited (BASL), joined organisations around the world in commemorating this year’s Customer Service Week, celebrating the theme “Mission Possible.”
The week-long event showcased MMA2’s dedication to exceptional passenger experience and appreciation for the staff who drive service excellence across the terminal.
The Customer Service Unit of the Operations Department led a series of engaging activities for passengers and terminal users, reinforcing the terminal’s culture of empathy, responsiveness, and professionalism.
Acting Chief Operating Officer, Mr. Remi Jibodu, described the celebration as a reminder of BASL’s consistent pursuit of excellence.
“At BASL, our commitment to customer satisfaction is unwavering. Customer Service Week reminds us that excellence is not occasional, it’s a daily standard we uphold across all areas of our operations,” he said.
Similarly, Customer Service Unit Supervisor, Mrs. Ifeoma Azubuike, described customer service as the “heartbeat” of MMA2’s operations.
She said the event was an opportunity to celebrate every staff member who ensures comfort, safety, and efficiency for travellers, adding that the terminal strives to make each passenger’s experience “memorable for all the right reasons.”
Head of Corporate Communications, Mrs. Ajoke Yinka-Olawuyi, noted that Customer Service Week has become an essential part of MMA2’s culture.
“Excellent service begins with a motivated team. Customer care is one of our core values, and it guides how we engage with our passengers, partners, and colleagues daily,” she stated.
In continuation of its three-year tradition, BASL honoured outstanding customer service personnel from airlines operating at MMA2 with gifts and certificates of recognition.
The recognition was also extended to Ground Service Agents (GSAs) at the terminal’s cargo facility, reflecting BASL’s broader commitment to rewarding excellence and promoting a culture of service-driven performance across all its operations.
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