LASTMA goes digital, launches free hotline for residents

The Lagos State Traffic Management Authority (LASTMA) has introduced a new toll-free emergency hotline, 3367, to improve traffic management and emergency response across Lagos State.

The new hotline replaces the agency’s previous contact code and is designed to make it easier for residents to communicate with LASTMA.

The 3367 short code is free for users on MTN, Glo, and 9mobile (Etisalat) networks. Residents can use it to report traffic-related emergencies without paying for calls.

People can report issues such as:

Broken-down vehicles

Road accidents

Stranded tankers

Disabled trucks

Traffic obstructions

Other road emergencies requiring urgent attention

The hotline can also be used to report the behavior and activities of LASTMA officials, helping to improve transparency and accountability within the agency.

To make communication easier, callers can speak with operators in English, Yoruba, or Pidgin English.

Speaking on the launch, LASTMA General Manager, Olalekan Bakare-Oki, said the new hotline is a major step toward creating a safer, more efficient, and technology-driven transportation system in Lagos.

He explained that the service gives residents a direct and free way to report incidents that need immediate attention.

Bakare-Oki added that Lagos is a rapidly growing city and requires modern, technology-based solutions to manage traffic challenges effectively.

He assured residents that all reports made through the hotline would be treated professionally and confidentially before being forwarded to the appropriate teams for quick action.

The LASTMA boss encouraged motorists and residents to make use of the hotline to improve road safety, promote accountability, and support efforts to build a more efficient transportation system in Lagos.