11th September, 2012
South African Airways says it has introduced some innovative changes to its baggage policy.
The airline in a statement said it is moving away from its previous weight baggage policy to a new piece baggage concept arrangement across its entire route network.
The statement quoted Airline’s Country Manager, Thobi Duma, as saying that the move to piece baggage concept would benefit passengers through simplicity, transparency, convenience and competitiveness.
“Under the new concept, baggage rules are clearer, easier to understand and enforce, enabling passengers to easily identify which charges, if any, will apply to their baggage. The move will also provide easier connection for passengers onto Star Alliance or other carriers as SAA promises excess baggage charges will become far more competitive,” she said.
Citing an example under this new policy, Duma stated that a routing of Lagos to Johannesburg would afford a business class passenger three piece of luggage at a maximum of 32kg each, while affording the economy class passenger three piece of luggage at a maximum of 23kg each.
“With regards to size, the airline have made known maximum dimensions in the volume of 158 centimetre cubed, as excess baggage charge will apply for each piece of baggage that exceeds this maximum dimensions as stipulated in SAA’s baggage policy,” she added.
By Henry Ojelu