22nd November, 2010
The Lagos State Motor Vehicle Administration Agency,MVAA has concluded a two-dayÂ workshop for officers drawn from its various licensing offices.
The workshop, which was on Managing Corporate Image for Effective Front DeskÂ Services, was part of the efforts of the agency to enhance and promote cordialÂ relationship with its clients.
Speaking at the workshop held at the Lagos Chamber of Commerce and Industry, Lagos,Â southwest Nigeria, the Permanent Secretary of the agency, Mr. Akin Hanson said theÂ aim of the workshop was to change the attitude of staff towards its target audience.
The Permanent Secretary added that the task of the agency is not in the hands of theÂ management staff alone, but with all staff who are also stakeholders as well, if theÂ organisation wants to assert its full impact in the market place.
Hanson implored participants to make the best of the opportunity given to them inÂ Â elevating the agency to greater heights.
The Lagos State Motor Vehicle Administration Agency is a state owned agency chargedÂ with the statutory responsibilities of registering auto and spare parts dealers,Â Â issuing of vehicle license, plate numbering and various types of vehicularÂ registration. The workshop took participants through different courses such asÂ overview of roles, general etiquette of front-desk officers; transparency andÂ attitudinal change at work and proper documentation, among others.
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